よくある質問

Q1. I don't know how to use the coupon

A. When you proceed to purchase, the following screen will appear.
Click Enter Coupon.

It will switch to this screen.
Please enter the issued coupon in the coupon code part.

Please note that even if you put the coupon code in the remarks column, it will not be applied.


Q2. I haven't received the order confirmation email.

I haven't received an inquiry email.

A.icloud/au/docomo/ezeweb/softbank

Does the address reach the junk mail?
It seems that it is set not to be received.
We apologize for the inconvenience, but we ask that you use an email address such as gmail or yahoo.
For inquiries, please feel free to contact us from LINE @.

Q3. Is gift wrapping possible?
I don't want you to put anything that you know the price of.


A. Packaging is possible for +550 yen.
If you add a gift box, we will remove the tag and wrap it.
At that time, please click "Add Gift Box" above the button to purchase.


Q4. I would like to return or exchange the size of my swimsuit or mask.

A. Since it touches your skin, you cannot change the size. Please check the size before purchasing. Also, if you are in a store, you can try it on from the top of your underwear, so please purchase it at the store.

Q5. I would like to change the registered address.
A. ・ Registered name ・ New address
Please let us know from LINE @ or the inquiry form.

Q6. What should I do with the washing method? Can I put it in the dryer?
A. When washing, please put it in the net and wash it.
Also, using a dryer may cause the logo or print to come off.
Please definitely quit.

Q7. Is it possible to issue a receipt?
Yes, it is possible.
After receiving the shipping notification, you can download it from My Page.


Q8. I ordered on Friday, but I haven't received the item as of Monday.
We are very sorry, but we are closed on Saturdays and Sundays.
We appreciate your understanding that it will be shipped on Monday.