Please note that we do not offer a service to combine multiple orders into one.

Emails from iCloud/au/docomo/ezeweb/softbank addresses may be sent to spam or may be set to not be received. We apologize for the inconvenience, but we recommend using email addresses such as Gmail or Yahoo. If you have any inquiries, please feel free to contact us via LINE@.

Yes, it is possible.
After receiving the shipping notification, you can download it from My Page → Order History.

Wrapping is available for 550 yen.
If you add a gift box, we will remove the tag and wrap it for you.
In that case, please click "Add gift box" above the purchase button.

You can use shopify payments, convenience store prepayment, cash on delivery, and deferred payment (Paidy).

Please be sure to check your payment method when placing your order, as it cannot be changed after the order has been completed.

Depending on the delivery address, your order will usually be shipped within 2-3 business days.

Delivery will be made by Yamato Transport only.

After we ship your order, you can specify the delivery date and time yourself using the inquiry number sent to you by Yamato Transport.
*We do not accept adjustments to delivery dates and times after shipment.

Please check the delivery status using the "shipping slip number" in the email we will send you after shipping is complete.
If your order has not arrived, please contact us via LINE@ with your order number.

When the delivery company returns your item, we will send you an email to confirm your request for redelivery.
Please check your email and reply within one week.
Please note that if we do not receive any contact from you by the deadline, we may be forced to cancel your order.

Please note that we cannot accept returns or exchanges for customer reasons after an order has been placed.
However, as an exception, if the product is defective or if the product you receive is different from the one you ordered, we will accept exchanges or returns.
For details, please see [Returns and Exchanges].

This can be handled as a "good product exchange."
Please check the "Items that cannot be exchanged or returned" and we will only accept returns if you are willing to cover the round-trip shipping costs.
If you are interested, please contact us via LINE@.

The return address will vary depending on the nature of your request, so please contact us via LINE@ first.

Please let us know your current address, registered name, and new address via LINE@.

When you proceed to purchase, a coupon entry screen will appear. Click on it and when the screen changes, enter the issued coupon in the coupon code section.
*Please note that even if you enter a coupon code in the comments section, it will not be applied.

Points are awarded based on the amount of purchases made online or in-store. Your rank is determined by the number of points you earn each month.
There are also special benefits depending on your rank. For details, please check the dedicated page on the site.

When cleaning, please check the washing instructions on the product and wash according to the instructions.

Whether or not a repair can be performed will depend on the condition and content, so please first contact us via LINE@ with a photo of the affected part and the situation and condition.
After checking, our staff will get back to you.