CRONOS Products: Warning Regarding Unauthorized Sales and Counterfeits

Thank you for your continued patronage of CRONOS.

We have recently confirmed that some online shops, flea market sites, and social media platforms, including Amazon, TikTok Shop, and Mercari, are selling CRONOS products through businesses and individuals who are not authorized CRONOS retailers.

Confirmed sales include the following cases:

・Resold products sold without our permission
・Products that use the CRONOS brand name, logo, product images, etc., without authorization
・Products that appear to be imitations or counterfeits and are not genuine CRONOS products
・Shops or accounts that claim to be authorized retailers

CRONOS is currently reporting these listings and sellers to each platform and taking necessary actions.

Please be sure to check before purchasing

Please purchase CRONOS products from the following official sales channels:

・CRONOS Official Online Store
・CRONOS Directly Managed Stores
・Retailers, events, and POP UP STORES officially announced by CRONOS

For products purchased from unauthorized retailers or individuals, we cannot guarantee the quality, storage conditions, or authenticity of the product.

Furthermore, products purchased from unauthorized retailers are not eligible for returns, exchanges, defect handling, or various after-sales services.

Please be extremely cautious if the price is remarkably low, the seller's information is unclear, or if the product images and text from the official website are used as is.

To ensure that customers can purchase CRONOS products with peace of mind, we will continue to strengthen our measures against unauthorized sales and counterfeit products.

Thank you for your understanding and cooperation.

CRONOS