Description based on Specified Commercial Transactions Law

distributor

World Fit Co., Ltd.

Name of operations manager

Taiki Takagi

post code

1070062

address

Minami Aoyama Stella House 4F, 5-6-24 Minami Aoyama, Minato-ku, Tokyo

Explanation of charges other than product price

postage
○Hokkaido 1,210 yen (tax included)
○North Tohoku (Aomori, Akita, Iwate) 880 yen (tax included)
○Tohoku (Miyagi, Yamagata, Fukushima) 770 yen (tax included)
○Kanto (Gunma, Tochigi, Yamanashi, Ibaraki, Chiba, Saitama, Kanagawa) 770 yen (tax included)
○Tokyo (Tokyo) 770 yen (tax included)
○Shinetsu (Niigata/Nagano) 770 yen (tax included)
○Hokuriku (Toyama, Ishikawa, Fukui) 770 yen (tax included)
○Chubu (Shizuoka, Aichi, Mie, Gifu) 770 yen (tax included)
○Kansai (Osaka, Kyoto, Nara, Shiga, Hyogo, Wakayama) 880 yen (tax included)
○China (Shimane, Tottori, Yamaguchi, Hiroshima, Okayama) 990 yen (tax included)
○Shikoku (Ehime, Kagawa, Kochi, Tokushima) 1100 yen (tax included)
○Kyushu (Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima) 1210 yen (tax included)
○Okinawa 1,914 yen (tax included)
We charge the above shipping fee for each delivery. Please pay together with the product price.

2. Shipping - We will arrange shipping as soon as possible, but
It may take up to a week from the time you place your order.

-Please note that all orders placed after 11am on Friday will be processed the next business day. (*We do not operate or ship on Saturdays, Sundays, or holidays.)

[Other fees]
Order by cash on delivery...

Cash on delivery fee (excluding tax)
Less than 10,000 yen: 300 yen
10,000 yen or more - less than 30,000 yen: 400 yen
30,000 yen or more - less than 100,000 yen: 600 yen
Over 100,000 yen - up to 300,000 yen: 1,000 yen *There is no fee for orders by credit card.
*Coupons cannot be used to pay for shipping charges and fees listed above.

Please note that the cash on delivery fee is not added to the statement due to the system and will be charged separately.

[About purchases by minors]
There are no products that cannot be purchased by minors, but if you are a minor, we ask you to promise the following: Please be sure to obtain the consent of a parent (person in charge of minors) before enjoying shopping. If a minor is purchasing a product, we may contact the person with parental authority over the phone or request the parent's cooperation in presenting a written consent document regarding the purchase of the product. We apologize for the inconvenience, but thank you in advance for your understanding.

Application expiration date

Please note that if you do not receive the package due to cancellation, refusal to receive it, or long-term absence, you will be required to pay the round trip shipping fee, and if shipping by cash on delivery, you will also be required to pay a cash on delivery fee of 324 to 1080 yen. We may also decline your future orders.

defective product

●Repairs If the product is defective or if you receive a product different from the one you ordered, we will accept exchanges or returns.
With the exception of some products, if the product is damaged during normal use, we will repair it free of charge within 30 days including the date of delivery.
Please contact us using the inquiry form.
If the product is defective upon arrival, or if you receive a product different from the one you ordered, we will accept exchanges or returns.

In this case, please notify our store within 3 days after receiving the product.

We will proceed with the exchange procedure for a non-defective item.


However, if the product is out of stock, we will issue a refund.

Our store will bear the shipping costs for returning the above-mentioned products, so please send them using a cash on delivery slip.

Sales quantity

From 1 point

Delivery time

Our store does not deliver on Saturdays, Sundays, and holidays.
Please note that orders placed by 11:00 on the same day will be shipped the same day.
In the case of cash on delivery, it will be shipped after confirming the order.

Payment method

You can choose from a variety of payment methods, including cash on delivery, convenience store payment, credit card, and Paypal.

・Cash on delivery

We will send it by Sagawa Express.
Cash on delivery will be shipped by Yamato Transport.
A cash on delivery fee will be charged separately in addition to the shipping fee.

Cash on delivery fee (excluding tax)
Less than 10,000 yen: 300 yen
10,000 yen or more - less than 30,000 yen: 400 yen
30,000 yen or more - less than 100,000 yen: 600 yen
100,000 yen or more - up to 300,000 yen: 1,000 yen

・Convenience store payment

Once payment is confirmed, we will ship the item prepaid.
The payment completion email will not arrive due to the system.

Please contact us directly to confirm payment.

・Credit card *From "Payment Methods" on this site

Please check the list of available cards.

Return deadline

■About returns

[How to handle returns]
As a general rule, we do not accept exchanges or returns of products.
However, as an exception, we will accept exchanges or returns if the product is defective, has a different image, is a different size, or is different from what you ordered. Please see below for return conditions.

[Main cases where exchange/return is not possible]
1. Customer convenience, differences in image, etc.
2. Products that have been received for more than 3 days
3. If the product is returned without prior notification

*Return method (only in case of defective product or wrong product shipped)
Please return the item in the same condition as it was delivered (including the bag, case, tags attached to the product, etc.).
*Please be sure to keep a copy of the delivery slip until the end of the procedure.
[Conditions regarding returns and exchanges]
The return deadline will be notified to our store if you contact us within 7 days after receiving the product.
・Items that have been worn ・Items with tags or tags removed ・Items that have wrinkles, dirt, or odors after arrival ・Items that have been washed, cleaned, hemmed, or repaired by the customer ・Items with damaged packaging・Products that come into direct contact with the skin, such as swimsuits and innerwear; ・Products that have odors such as cigarettes or perfume after being tried on; ・Products or outer packaging that have been scratched or stained by the customer; In addition, we will not accept returns or exchanges for items that are found to have obvious signs of use upon arrival at our company, or for any of the items listed below.

1. Discounted products such as set products and sale items 2. Exchange for another product *We will exchange for the same product, or refund if out of stock.

[Regarding returns and exchanges of non-defective products]
・I purchased it by mistake.
-The color was different from the image.
- The size was different from the image - The size did not fit - Wrong size.
-The shape and design were different from the image.
If you would like to exchange or return an item for any of the reasons above, please
We will only accept returns and exchanges if you agree to the [Conditions regarding returns and exchanges] and the shipping charges.


In addition, if you exchange a non-defective item, we will refund you the same amount of points using [Our Points for Returns].
Please contact us using the inquiry form.
*If the returned product does not meet the conditions for exchange, we will ship the product back to you with cash on delivery. Please note.

Return shipping fee

●As a general rule, we do not accept exchanges or returns of products.
However, as an exception, we will only accept exchanges or returns if the product is defective or if you receive a product different from the one you ordered.

●Refunds will be transferred to your designated account within 7 business days after we confirm that the returned product has arrived.

●Shipping charges Our store will be responsible for the shipping charges for returning the above products, so please send them using a cash on delivery slip.

Service name

cronos

telephone number

03-5778-9155

public email address

info@cronos-fit.com

homepage address

http://www.cronos-fit.com